FAQ

DO NOT LEAVE WITH DOUBT!

  • SHIPPING COSTS:

    Our shipments cost 6 euros for all of Spain, not including Canary Islands, Ceuta and Melilla, up to 70 euros. From that amount, shipping will be free .

Shipments to the Canary Islands, Ceuta and Melilla will cost 10 euros.

    For international shipments to Europe, the cost will be 16 euros, less for Portugal which will be € 8.

 

  • HOW MUCH DO I HAVE IT AT HOME?

    Your order will take a maximum of 72 hours to arrive if you live in Spain, and up to 7 working days if you live outside our country.

  • COLLECTION IN OFFICES?

    If you have chosen this option, you will receive a confirmation email when the order is ready and you can go through it. We are on Cardenal Cisneros 42.

    Our schedule is from 10:00 a.m. to 2:00 p.m., and from 4:00 p.m. to 7:00 p.m., except on Fridays that we open only in the mornings.

    Since you place the order, you will only have 15 days to pick it up, if not, you will have to pay the shipping costs for us to send it to you.

  • CAN ORDERS BE CHANGED OR RETURNED?

    Tipi Tent allows you to change all products, both for size problems, and for not being satisfied with the product received. As for returns, we allow returns and make a voucher to spend in the store without expiration limits.

    You have 30 days to make changes and returns.

    In the case of Spain, exchanges and returns are free, except in the Canary Islands, where the customer will have to send us the product in order to change or return it.

 

  • HOW CAN I PAY?

    We offer the possibility of paying either by card, directly from our website, or through your PayPal account.